Return Policy

We want you to keep reaching for what you buy from us. If something isn't right, you've got **30 days** from delivery to send it back for a refund or a different size. If an item arrives faulty or we sent the wrong thing, we'll fix it at no cost to you.

## Changed your mind or need a different size

You can return or exchange any item within **30 days** of delivery, as long as it's:

- **Unworn and unwashed**, in the same condition it arrived
- **Tags still attached**, in its original packaging
- Free of marks, makeup, deodorant, fragrance or pet hair

You choose how we sort it out:

- **Exchange** for another size or colour (subject to stock)
- **Store credit** for the full item value
- **Refund** to your original payment method

Return postage for change-of-mind returns and exchanges is at your cost. Original shipping charges aren't refundable. We recommend a tracked service, as we can't be responsible for returns that don't reach us.

Items we can't take back for change of mind: gift cards, and anything marked as final sale at the time of purchase.

## Faulty, damaged or wrong item

If your order arrives faulty or damaged, or we sent the wrong item, **we cover everything**: return postage, the replacement and sending it back out to you. Let us know as soon as you notice, with your order number and a photo of the issue, and we'll send you a prepaid return label or sort it out another way.

You can choose a replacement, repair or full refund. Nothing in this policy limits your rights under the Australian Consumer Law.

## How to start a return

1. Email **sales@zecutiveshop.com** within 30 days of delivery with your order number, the item, and whether you'd like an exchange, store credit or refund.
2. We'll reply with the return address and next steps.
3. Pack the item securely and send it with a tracked service. Keep your tracking number until it's sorted.

## Refunds and exchanges

Once your return arrives, we'll check it and let you know by email. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank. Exchanges ship out once the return is checked, subject to stock. Store credit is sent as a digital gift card.

If a returned item isn't in its original condition, we may send it back to you instead.

## Questions

Email **sales@zecutiveshop.com** or message us on Instagram at **@zecutive**. We're a small team and we'll get back to you.